ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?
Order Split Shipped: Check your order whether it has not been split shipped. Contact us.
Scatchyez made a mistake: On rare occasions, an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service at email@example.com, including your order number and a copy of the parcel declaration.
HOW DO I RETURN AN ITEM?
Please contact our customer service via email to firstname.lastname@example.org to help if we can solve the problem together first. In most cases, items can be returned within 30 days.
Please contact us before returning the item, or we will refuse to deal with it.
I RECEIVED AN INCORRECT ITEM.
- Please contact us by telling the order number and the details you received.
- Our Customer Service team will respond to you within 24 hours.
- Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). Scatchyez Team will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.
AN ITEM WAS DAMAGED DURING SHIPPING.
If your item was damaged during shipping, you are eligible for a refund after rejecting it. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.
ITEM IS NOT AS DESCRIBED.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement after rejecting it by contacting us at scatchyez.com.